Your Privacy Choices

Privacy Policy

Last updated: August 1, 2026

At Happy Cuddly, we believe privacy should be simple.

This Privacy Policy explains what information we collect when you visit or purchase from happycuddly.com, how we use it, when we share it, and the choices you have.

By using our website, you acknowledge the practices described below.

1. Who We Are

Happy Cuddly operates this website and is responsible for processing your personal information as described in this Privacy Policy.

Business name: Happy Cuddly
Website: happycuddly.com
Contact: hello@happycuddly.com

For privacy-related questions, you can contact us at hello@happycuddly.com.

2. What Information We Collect

Depending on how you interact with us, we may collect:

Information you provide to us

When you place an order, create an account, contact us, or otherwise interact with our website, you may provide:

Your name
Billing and shipping address
Email address
Phone number
Payment information
Order details
Information you provide when contacting customer support

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser and device information
Pages you visit
How you interact with our website
Referring website or marketing source
Approximate location
Cookies and similar technologies

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Arrange shipping and delivery
Send order confirmations and shipping updates
Provide customer support
Process payments
Prevent fraud and protect our website
Improve our products, website, and customer experience
Send marketing communications where permitted by law and where you have given the necessary consent
Understand how customers use our website
Comply with legal and regulatory obligations

We don't collect your information just because we can. We use it to run Happy Cuddly, serve you properly, and make the experience better.

4. Marketing Emails

If you choose to subscribe to our marketing emails, we may send you updates about:

New collections
Product launches
Special offers
Presales
Promotions
Happy Cuddly news

You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails.

Unsubscribing from marketing emails does not stop essential transactional communications, such as order confirmations, shipping updates, or customer-service messages relating to an order.

5. Cookies

We use cookies and similar technologies to make our website work properly and to understand how visitors use it.

Cookies may be used for purposes including:

Keeping items in your shopping cart
Remembering preferences
Processing orders
Understanding website traffic
Measuring marketing performance
Personalizing or improving your experience

Where required by applicable law, we will ask for your consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings and, where available, our cookie-consent tools.

6. How We Share Your Information

We may share personal information with trusted service providers that help us operate Happy Cuddly.

These may include providers responsible for:

Payment processing
Website hosting and e-commerce functionality
Order fulfillment
Shipping and delivery
Customer support
Email marketing
Analytics
Fraud prevention
Advertising and marketing

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information where required to do so by law, to protect our rights, prevent fraud or abuse, or protect the safety of our customers and others.

We do not sell your personal information.

7. Payments

Payments are processed through third-party payment providers.

We generally do not receive or store your complete payment card details. Payment information is handled by the relevant payment processor according to its own privacy and security practices.

8. International Data Transfers

Because we serve customers in both the European Union and the United States, your information may be processed in countries other than the country where you live.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

9. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete transactions
Provide customer support
Maintain business and financial records
Resolve disputes
Prevent fraud
Comply with legal obligations

The exact retention period depends on the type of information and why we need it.

10. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights relating to your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request a copy of certain personal information in a portable format
Opt out of certain marketing communications

To exercise a privacy right, contact us at:

hello@happycuddly.com

We may need to verify your identity before completing certain requests.

If you are located in the European Union, you may also have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases online.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing them with personal information.

13. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online is completely secure, so we cannot guarantee absolute security.